Accident services

We understand how important it is for businesses to keep their drivers on the road. So, in the unfortunate event of an accident, our specialist partner FMG are there to support your drivers’ claims, from beginning to end, to help them get back on the road as quickly as possible.

Pre-selected quality-approved repair centres complete work to the highest standard, and all repairs have a three year or end of contract* guarantee, minimising any end of contract accident repair charges.

HOW IT WORKS

In the event of a road traffic collision, your drivers can call our dedicated helpline on 0344 879 6000. Our partner FMG will provide all the support they need in seeing a claim through to completion. 

*Covers the repair for the life of the vehicle with the customer up to a maximum of 3 years – the guarantee does not transfer with the vehicle once the customer returns the vehicle or sells the vehicle.

FMG’s team of insurance-trained ULR experts understand how best to manage and process uninsured loss recovery claims for your business, capturing all losses with the dual focus of maximising the recovery and accelerating the settlement period. They are committed to pursuing what is rightfully yours. Management information is provided for both ongoing and completed claims.

This service is available to fleets of all sizes and is charged as a percentage of the amount recovered and includes:

In the event of a non-fault accident where the party responsible is known, you’ll receive a like-for-like replacement vehicle. We can offer the option to provide a hire vehicle and pursue the cost directly on your behalf against the insurers of the responsible party.

Credit Hire helps take the financial burden out of non-fault accidents as no invoice or charge is issued to you helping to protect your business from financial implication and providing your drivers with a like-for-like equivalent vehicle in terms of size, seats and engine capacity.

Credit Hire can be offered to fleets of all sizes at no additional cost. You will only pay the VAT element of the hire cost through your usual billing arrangement.