End of contract FAQs

Before any of your vehicles’ contracts finish you can log in to our online portal lexautoleaseinteractive.co.uk and arrange for its collection.

What your driver needs to do before the vehicle is collected

• Check the vehicle is in a roadworthy condition with a valid MOT. If they need help with vehicle roadworthiness, they can visit gov.uk/check-vehicle-safe for useful advice and guidance.
  
• If it’s petrol or diesel vehicle, they’ll need to make sure the fuel tank is at least a quarter full. If it’s an Electric Vehicle, it needs to be fully charged.
• It will be their responsibility to remove all personal belongings and remove any personal information from electronic devices.
• It’s important the vehicle stays insured until we collect it.

Items to be included when the vehicle is collected​​​​​​​

• Any accessories supplied on delivery, including charging cables if it’s an Electric Vehicle.
  
• Wheel security key (if applicable).
• All vehicle operating manuals.
• Service book (if applicable), recording a history of service for the vehicle which meet manufacturer guidelines.
• All keys associated with the vehicle. Some vehicles now have a coded master key that includes a transponder for added security. These keys are easily identifiable and are often colour coded. It is the driver’s responsibility to make sure the master key and the spare key are returned along with the vehicle, and we will charge for any replacements needed. 

What happens on the day of collection?

Our collection agent or supplying dealer will assess the vehicle, record the mileage, and give the driver a vehicle collection report. This can sometimes take over an hour to complete, depending on the vehicle and the number of items to be handed over.

An appraisal is carried out at point of collection where we ask all collection drivers to note any obvious damage. A full inspection of the vehicle will then be carried out once it arrives at our de-fleet centre. The vehicle will undergo a more detailed damage and condition assessment in a controlled inspection environment. Any additional damage that falls outside of the BVRLA (British Vehicle Rental Leasing Association) Fair Wear and Tear guidelines will be recorded and a re-charge may be imposed.

We wouldn't expect a vehicle to be returned in the same condition that we delivered it in at the beginning of the contract – fair wear and tear occurs no matter how carefully a vehicle is looked after, and happens when normal usage causes deterioration to a vehicle. It is not to be confused with damage which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh treatment or negligent acts.

All vehicle documentation including operation manuals, service books and any other documents relating to vehicle equipment must be intact and available. All documents must be inside the vehicle on its return. A full set of keys including the master key, spares and locking wheel nut keys, should be returned with the vehicle.

Accessories such as parcel shelves, load covers, restraining straps and nets must be returned with the vehicle. The spare wheel (including 'space saver'), jack and other tools must be intact, present and stowed properly, in the correct location and in good working order. The emergency tyre inflation canister, if supplied when new, should be in full working order, serviceable and ready for use. A canister that has been partially or fully discharged should be replaced.

Light scratching is acceptable provided it does not interfere with the driver's line of sight and any heating elements still work properly. Chips, cracks or holes are not acceptable. Repaired chips within the driver's line of sight are not acceptable. Repaired chips outside the driver's line of sight are acceptable provided they are repaired to a professional standard and the work is under warranty. If it has passed an MOT this does not necessarily mean it is acceptable against the BVRLA Fair Wear & Tear return standard. Missing, cracked or damaged door mirrors are not acceptable.

We do not expect the collection drivers to identify if repaired damage is to the correct standard. Once returned to the de-fleet site, the vehicle will undergo a more detailed damage and condition assessment in a controlled inspection environment, to the BVRLA return standard. Any obvious evidence of poor repair, such as flaking paint, preparation marks, paint contamination, rippled and poorly matched paint, is not acceptable and a charge may be imposed.

We’ll collect your vehicle between 9am and 5pm, Monday to Fridays, excluding bank holidays.

The collection driver will make a note of any damage that is visible on the vehicle. The noted damage must be a true reflection of the vehicle's condition at the point of collection. The damage recorded at the point of collection is not necessarily the damage that you will be charged for as often small marks and scratches will be within guidelines for fair wear and tear.

When the vehicle arrives at one of our centres it will be inspected by one of our fully BVRLA trained Vehicle Assessors. This assessment will identify damage which is within or outside of the BVRLA fair wear and tear guidelines. It is this assessment that decides what damage you will be charged for.

If an employee leaves your organisation, you can reallocate the vehicle to another driver. If you’d like to do this, please let us know by calling us on 0800 389 3690 between 9am - 5pm Monday to Friday. This is so we can update our records, making sure the P11D data is accurate and up to date.

You can also choose to end the contract early by completing and accepting an early termination quote on Lex Autolease interactive. Once completed you can arrange for us to collect the vehicle.

If you want to return a vehicle before the end of its contract, you can run an early termination quote on Lex Autolease interactive. ​​​​​​​We usually charge an early termination fee for ending a contract early, which will be included within your quote. 

If you’d like to reallocate the vehicle to another driver instead, please let us know by calling 0800 389 3690 between 9am - 5pm Monday to Friday. This is so we can make sure we have the correct information saved for the new driver.

If your employee would like to purchase their vehicle, they can speak to our Driver Sales team on 0344 824 0848 between 9am - 5pm, Monday to Friday or email us at driversales@lexautolease.co.uk.

Depending on where they are in their contract, there may be early termination charges to pay on top of the vehicle purchase price. We will always speak to you to get approval before completing any mid-contract vehicle sale. If the vehicle is provided through a Car Ownership Scheme, we'll quote the purchase price within the credit sale agreement documents.