This invoice covers charges for any excess mileage over your agreed contracted mileage allowance. You can see your agreed mileage and the excess mileage cost, pence per mile, on your contract agreement or latest contract amendment. Please be aware a contract amendment replaces any previous agreement.
Why have I received an invoice for the total Early Termination Charge when I’ve haven’t used all my annual mileage allowance?
When you terminate your agreement early, the mileage allowance is calculated on a pro rata basis, up to the day your vehicle is collected. If, by this point, you’re over your agreed allowance, then we’ll charge you an excess mileage fee. The early termination charge is calculated independently from this. This means we’ll send you a totally separate invoice for this charge.
Why is my start mileage showing incorrectly on the invoice?
We apply a standard additional 100-mile allowance at the start of your contract. This accounts for the extra mileage needed when delivering vehicles to our customers. If you believe the start mileage is incorrect, then you can dispute your invoice by providing us with a copy of the signed delivery note. Please contact our customer services team so that they can investigate and make any necessary adjustments.
I have bought my vehicle. Do excess mileage charges still apply?
Yes, all excess mileage charges will still apply. The purchase price is calculated using the mileage reading provided by you. If this is over the contract mileage allowance, then an excess mileage charge will apply.
Can you explain how my final mileage allowance has been calculated?
Miles Per Annum are calculated pro rata using days of hire. The final calculation also takes into account a 100-mile delivery allowance.
Example 1. For vehicles returned within the term, the contracted mileage will be the number of years x their annual mileage. For example, a 36 month / 3-year contract with 10,000 miles per annum
3 x 10,000 = 30,000 allowance
Example 2. For vehicles returned after the term end date, the contracted mileage will be the number of days x your daily mileage. For example, a 36-month / 3-year contract with 10,000 miles per annum but returns the vehicle two week after the term end date.
10,000 miles per annum / 365 days in a year = 27.4 miles per day
365 days x 3 = 1095 + 14 days of extended rental = 1109 days on hire
1109 @ 27.4 = 30,386 allowance
As you have paid for two extra weeks of rental, you are entitled to two extra weeks of mileage allowance.
Example 3. For vehicles which have been returned before the term end date, the contracted mileage will be the number of days x your daily mileage. For example, a 36 month / 3-year contract with 10,000 miles per annum but returns the vehicle two months before the term end date.
10,000 miles per annum / 365 days in a year = 27.4 miles per day
365 days x 3 = 1095 - 62 due to Early Termination = 1033 days on hire
1033 @ 27.4 = 28304 allowance