Accidents and breakdowns
Had an accident?
Personal customers
If you pay for your car insurance, contact your insurer right away. They can help you with the next steps.
Business customers
As a driver, if you don't pay for insurance, check with your company to get the insurer details.
If your company has added Accident Services, then our specialist partner FMG can support you with your claim, from beginning to end.
Salary sacrifice customers
If you're a salary sacrifice driver, your contract includes fully comprehensive insurance.
You can find your insurer details on your policy documents in the Lex Driver Portal.
If you didn’t order your vehicle through the Driver Portal check your paperwork for your insurance details.
Broken down?
Do you have our maintenance package?
If you have our maintenance package, then you can make use of our breakdown and emergency roadside service.
All salary sacrifice drivers will have the maintenance package included in their contract.
Our breakdown and emergency roadside help is on-hand 24/7, 365 days per year. Call 0344 879 6000.
Not sure if you have our maintenance package?
If you're a personal or business lease customer, you’ll find these details in the ‘View Vehicles’ section of Manage My Vehicle.
Company car driver? You can contact your company to find out if they have added the maintenance package.
Keeping your car maintained
Keeping your vehicle in good condition is key to keep it running smoothly and reduces the chances of breaking down.
It’s important to keep on top of maintenance checks. For example, keeping tyre tread depth within legal limits and fluid levels topped up.
Help and Support
Read further help and support topics here