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Popular questions and answers

Can I make changes to my personal contract? expandable section
We want to make sure that your contract is always the right fit for you, especially if your circumstances or driving habits change.

When you take out a lease with us, you agree to a length of contract and a mileage allowance. They should suit your needs as much as possible, so you may be able to ask to change them.
- If you’re driving more miles than expected – it’s usually best to increase your mileage allowance.
- If you’re driving fewer miles than expected – it’s better to reduce your mileage allowance.
It’s a good idea to get a quote before asking to make any changes to your contract, so you can weigh up your options. If you’ve registered for Manage My Vehicle, you can get a quote online and find out how any changes might affect your monthly rental costs.

Not registered? It only takes a few minutes to sign up to Manage My Vehicle

You can also ask for a quote over the phone. Call us on 0344 879 6633, Monday to Friday 9am – 5pm. We close at weekends and on bank holidays.

Before we make any changes to your contract, we’ll carry out a credit check. This might affect your credit file, so we’ll always ask your permission first. Your payment date and method will always stay the same, even if you make changes.

If you still have questions about your personal contract, you can visit personal leasing.
How do I book a service if I have maintenance cover? expandable section

If you have Maintenance Cover and would like to book a service or routine maintenance, please contact your local dealer or garage. They’ll arrange a day and time that suits you best.

Our supplier finder will help you find your nearest dealer.

Need some help? Call us on 0344 879 6000

Our lines are open Monday to Friday 9am – 5pm. We close at weekends and on bank holidays.

If you still have questions about your Maintenance Cover, visit the maintenance page for your lease:

Go to Personal maintenance

Go to Business maintenance
How do you work out your damage charges? expandable section

We use a fixed pricing system to make sure that our costs are consistent, transparent and fair.

We assess any damage and base our repair prices on the size of the vehicle and the type of repair needed.

If you still have questions about your damage invoice, visit the damage invoice page.

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You may find the answers you need in our FAQ sections.

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